How Not To Treat Your Clients
Posted by Claudiu Geanta in Marketing Strategies on February 8, 2010
Each day we are bombarded with 3700 marketing and sales offers. Each and every day! For the most part, we ignore almost all of them. Why? Because they are boring.
Here’s a TV commercial that is not boring – the Korean Air Global Campaign – The Color of Perfection:
Notice the use of black & white cinematography along with softly painted aquamarine; the soothing music in the background. Everything moves in slow motion almost giving you the feeling of a weightless, romantic spa up in the sky. They don’t use airplanes in flight but flying is implied with images that recall a dreamy experience.
While waiting for my flight at LAX, I noticed to the right of my gate a Korean Air desk and instantly the commercial popped in my head. I start looking for the bright smiles of the Korean Airlines flight attendants and sure enough they appeared floating although walking. At least that’s how I saw them still under the spell of the TV commercial. Precise, distinguished and bright, the female flight attendants walked toward the gate and commenced boarding.
What impressed me the most though, was the effort and the extent of their courtesy while seeking possible air-heads taking a nap in the sea of patiently waiting passengers who could have missed their flight. They moved with purpose and efficiency through the crowd while calling last minute passengers. Now – that’s really good if not excellent customer service.
In contrast, I remember several years ago when my flight arrived late in Miami from Jamaica and I missed my connection to Detroit. So here I am, wife, small child and 3 pieces of luggage trying to convince the staff of a company that starts with American and ends with Airlines that we really need to get to Detroit and it was not our fault for the 2 hour late landing of Air Jamaica.
Needless to say, nobody gave a “flying sh…” – pun intended, about the 3 stranded Michiganders in the Miami Dade Airport. We were told to sit tight and get on the next plane like everyone else. No apologies, no special accommodations, not even a bag of peanuts. Now – that’s really crappy customer service.
I didn’t expect the royal treatment; not even a bump to First Class. Just some sympathy and 2 minutes of your “precious time” while pretending you are trying to help with my problems.
Ask me if I flew with that airline since. No wonder they were on the brink of bankruptcy; no wonder most American companies are outsourcing their customer service overseas; with an attitude like that who needs the aggravation? If the person on the other end shows some respect and courtesy, I can deal with a bit of an accent and not a perfect command of the English language.
What can be more memorable-a great TV commercial or a really bad experience? Let me know what you think. I promise I’ll listen.

How Bloggers Make Money Online
Posted by Claudiu Geanta in Make Money Online on January 30, 2010
There are 5 ways to make money with your blog (or website). Might be others – I’m open for suggestions:
- Sell ad space on your blog
- Write articles for other companies/blogs/individuals
- Syndicate your blog posts to other blogs/Sell Blog Subscriptions
- Sell your own things on your blog
- Sell third party goods online
1. Sell ad space on your blog
One of the most popular ads is GoogleAds: https://www.google.com/adsense (although they pay you only when someone actually clicks on the ad) and the Yahoo Publisher Network https://publisher.yahoo.com/portal/login.php
Selling ad space is fairly easy to do; just create a section on your blog that describes the benefit for companies/individuals to place an ad on your blog.
One word of advice though: When you start this adventure, do not fill your blog to the gills with ads – it will not look very professional. Your readers need to see what you can offer first before they will buy anything from you or off your blog.
You can spot a newbie, right-away by the imense number of ads running on his/her site, trying desperately to make some dough. People do not respond well and they will leave your site fairly quick before you can even write about your expertise.
Here’s an example from the highly acclaimed blog called doshdosh (http://www.doshdosh.com/advertise)
Same can be done for a website. The more traffic you have the more you can charge.
If your blog has low traffic you can always go to TextLinkAds or TextLinkBrokers. Even better connect with your network in Facebook, LinkedIn and Twitter and let them know you are offering ad space on your blog for a minimum of $XX amount per month. You will be surprised of the response you get.
2. Write Articles for other companies/blogs/individuals
This usually frightens some people but you don’t have to be an expert in a particular field.
You’ll have to show proof that you:
- are a creative blogger
- have articles you wrote and published on your blog, ezines or squidoo lenses
- comment and are active on other blogs as well
- are proficient using social media, plug-ins and add-ons
- have a basic understanding of simple SEO rules
The best way of all is to show that you are a pro is creating, maintaining and actively contributing on your own blog. You should have at least 3-4 months under your belt and a minimum of 30-50 good articles consisting of 250-500 words each .
The core subject or theme of your blog does not matter as long as you write frequently and professionally. Obviously check for grammar. Write well and write often.
3. Syndicate your blog posts to other blogs/Sell Blog Subscriptions
If the information posted on your blog is in high demand you might want to think about syndicating your blog.
You can accomplish this through 3 easy steps:
a. Find out what your blog’s feed is (it should look like this: http://feeds.feedburner.com/your-blog-name-here)
b. Customize your feed through the feed dashboard
c. Finally – publicize your feed to your readers.
Others have started blogging and got so popular that know they sell subscriptions. See problogger.com
Again, based on how popular your blog is, the amount of money you can charge can vary. Initially start small and as you add more value you can increase the dollar amount you can charge.
4. Sell Your Own Things
In the fortunate even that you already have something to sell on your own, you’ll have to have some additional tools along side your blog:
- If you are selling digital assets (e-books, art, photos, music, etc.) you’ll need an ecommerce shopping cart and a PayPal account.
The alternative is http://www.payloadz.com or http://www.payloadz.com
- If you are selling physical, tangible products you’ll need all of the above, a FedEx account and…lots of boxes.
The majority of bloggers sell their ebooks and books, usually directly from their blog using a simple PayPal account.
5. Sell third party goods online
This is the part where beginners make the mistake of selecting products that they enjoy disregarding their reader’s likes and dislikes. Chose the products your reader base enjoy and look for. If your site is about web design don’t post ads for MP3 players or mortgage adverts.
People that come to your site seek your advice in whatever you are writing about so offer them the things that augment your articles and the entire theme of your blog.
Look for products to sell by signing up as an affiliate. For instance I host my blog with JustHost. I love their customer service and I think it brings a lot of value to every webmaster out there; I therefore promote their company on my site, of course getting a little money for that.
Other sources where you might find good affiliate programs:
Clickbank: http://www.clickbank.com
Commission Junction: http://www.cj.com
Hydra Network: http://www.hydranetwork.com
Once you set this up, you’ll need to promote your blog so it increases in traffic and thus your chances of selling directly from your site. How can you do that? See below a list of articles talking about that.
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Happy Birthday! I’m 35…again
Posted by Claudiu Geanta in Marketer's Schedule on January 28, 2010
Thank you everybody for all the nice words and I hope the next 12 months will be better than the past 12.
Celebrating with a big chocolate cake with 35 candles and a bottle of champagne…um…ok – more candles and more champagne – who’s counting anyway? I know I can’t at this time…
Happy Birthday to me! (insert off key song here)
How to Make $250 Online per Day
Posted by Claudiu Geanta in Make Money Online on January 27, 2010
Here’s a short but comprehensive list of things you can do to generate at least $250 per day:
- Place Google AdSense ads on your website/blog: https://www.google.com/adsense
- Head over to Yahoo Publisher Network and add their ads to your site: https://publisher.yahoo.com/portal/login.php
- Do the same thing by accessing Commission Junction: http://www.cj.com/
- …as well as Link Share: http://www.linkshare.com/
- …and also Azzogle Ads: http://www.azoogleads.com/corp/index.php
- But mostly ClickBank for tons of affiliate links and ads: http://www.clickbank.com/index.html
- Don’t forget to check this one out too: http://www.hydranetwork.com/
- You can also sell links directly on your site with http://www.text-link-ads.com/ or Text Link Brokers at http://www.textlinkbrokers.com/
- If you love to write about stuff and want to get paid for it go here: http://www.reviewme.com/
All that is left is promote the heck out of your website/blog to build traffic and thus vital click enablers on your ads. Now, don’t go nuts and include every one of these links or you might run the danger of transforming your site into a 24/7 rotating carousel of ads and links and I’m not sure that’s such a great thing; it wouldn’t be for your readers. Good luck!
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Are you sh*** if a fly lands on you??
Posted by Claudiu Geanta in Advertising on January 26, 2010
This is some extreme advertising and you won’t believe the lengths to which some adverting companies are going, but this “initiative” is beating the crap out of viral marketing/advertising. Enjoy!
Apparently “No fly was harmed in making this video…” – I wonder about the people who tied the knots though…and the last screen of the video reveals the materail used for the mini-banners attached:
“The banner was attached with waxed string and dissolved after a few hours by itself”
10 Ways to be a Better Blogger
Posted by Claudiu Geanta in Blogging on January 26, 2010
After you create your blog post ask yourself the following 10 questions:
- Is your copy on point and describes accurately your message?
- Is it interesting and makes your readers want more?
- Is your blog post under 250 words?
- Does each sentence have a “Twitter” like structure (i.e. 140 characters or less)?
- Can you spot titles easily on your copy?
- Is your blog post message credible and expert like?
- Do you have clear “Calls to Action” throughout your copy?
- Do you have a conclusion?
- For the “scanners”, can you make your post even smaller than it is?
- Do you speak your reader’s language (in other words – do you cater to your audience)?
The point of good writing is knowing when to stop – L.M. Montgomery
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Blogger – Make it Easy on Your Readers
Posted by Claudiu Geanta in Blogging on January 25, 2010
Commenting on blogs similar to yours is one quick way to promote your own blog/website. I discovered this a while back but wanted to beef up a bit my own blog before jumping on the “comment on other blogs” wagon.
Although a lot of them are very well designed I found it hard to write about some mistakes I kept on seeing on other blogs. In fact I have learned a lot.
The most important thing to remember is this:
Scan not read
People do not have the time to read a whole lot now-a-days (unless they are really interested in a particular subject) so “Good bye Reading” and “Hello Scanning”. In order to capture attention you have to create breaks in your text such that the human eye can easily scan, stop and read small bits.
This can be accomplished by using colors, bold fonts or a combination of the two.
Here’s an example of bad text on a blog:
Now here’s something I would scan rapidly and read portions of it (if not the entire post). Notice the titles, bullets and other breaks in the text.
If I made it a goal to comment on several blogs each day, this approach will save me time and rapidly move onto the next one. In the same time I retain some good information because the major points in the blog captured my attention.
Sometimes even a picture comes in very handy by tickling the viewer’s curiosity so use them in your blog. Don’t just copy some image from Bing or Google images. Besides being copyrighted, you won’t get brownie points on originality either.
So, bloggers out there – make your readers’ life easier and incorporate these tricks into the flow of your post:
- Write posts that are 500 words or less (this is just under 360 words)
- Break the post in several chunks of text (each chunk consisting of 3-4 sentences)
- Emphasize titles, important ideas or key elements in your text for easy reading
- Do use bulleted lists (just like here)
- Ask questions and spark interest such that comments are welcomed
- Draw conclusions at the end of the post
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Top 10 Things You Must Know About Freelancing
Posted by Claudiu Geanta in Small Business Marketing on January 21, 2010
1. Learn by Example
Look at what others are doing and make it work for you. Do it better and soon you’ll be known. For example seek bloggers and see what they are doing to generate more traffic. Don’t be afraid to ask for advice and follow it.
2. Social Networking
Get on with Social Media – enough said!
3. Learn to Say “No” and when to say it
Determine your work hours. If you respond to any inquiry with “I’ll work all night long and I’ll have it done for you by tomorrow morning” you’ll burn yourself out in no time. Of course there are exceptions to the rule, especially at the beginning of your freelance career. You’ll have to impress your clients and this is one of them – just don’t fall in the trap of jumping at every little request – you’ll end up losing other clients.
4. First Impression Counts
You are in business for yourself. You are your business and so is your website, business card, email etiquette, social media presence, your shoes and your hair style. You might think it’s cool to rebel against the establishment with a shaggy hair style but unless people are writing books about you, your perspective clients will not take you seriously if the image you project is not professional and expert like.
5. Money, money, money
It is very important how much you charge (per project or per hour). You’ll probably end up having a combination of the 2. Here’s how I do it: If I create a website for a client, I will charge per project, based on the number of pages, complexity of the site, forms to be attached, etc. Once the website is up and running I will begin charging per hour based on the type of changes/additions the client has. When you first start out, check out the prices in your area and start a bit under the market price just so you gain some experience and reputation. Once that is established (depending on how busy you are) start increasing the amount you charge so you level your dollar amount to the market prices.
6. Contracts
This is probably the most important element of your freelancing career. Pay attention to this and make sure you have strong contacts in place, as well as non-disclosure documents. Do not ever, ever agree to take on a project without a signature from the client and a clear description of the tasks to be performed. Make sure you include all the necessary and vital details you see fit. Mention the total amount and break down the work description in manageable chunks with the respective price attached for each section. In order to make sure the client is committed to the project I usually ask for a 50% retainer before I start the work.
If the client has changes or additions in the middle of the project, have them send you emails with all the necessary details and do not assume he or she assumes that the additional work to be performed is not included in the initial amount.
If things go sour, you can always go back to your contract and your written proofs of their approval for different items they requested.
7. Market Yourself
Find any type of website you can add your portfolio of work or you can list your website or blog. Look for directories and other sites that look professional and ask the owner(s) to include your URL on their site. Offer reciprocity with their URL on your site as well.
Don’t forget to create a PDF version of your portfolio with your best work. It comes in handy every time someone requests proof of your work, plus it’s something that a potential client can always carry with them or even print.
8. Know what you don’t know
You won’t be able to know everything. Recognize and know your limitations but always be prepared to learn new things. Constantly improve your talents and keep up with news in the industry by searching the web, participate at seminars, read books and publications.
If you don’t know something just be honest and admit it without promising things just so you can please the client. Often, I was asked to do things outside of my realm, based on the fact that I was the computer guy. I always told my clients that I do not know one thing or another but I will do the research and get back with them by a certain date. They loved the answer and appreciated my efforts. In fact, that’s how I gain some of my clients.
9. Get Organized NOW!
The majority of creative people are not CPA’s because they are..well…creative. Unless your brain is perfectly balanced an can reconcile checks as easily as drawing a new logo, chances are you lack the tedious work ethic and organizational skills of the bean counters. That might hurt you when taxation time comes so be prepared at least with some form of tracking your expenses either in Excel or QuickBooks. Keep track of daily expenses, bills, invoices and other fun stuff the IRS is so fond of. A shoebox for all your receipts can come in very handy.
10. Network, network and then network again
Start with your friends and family and put the word out. Make friends on Facebook and signup for LinkedIn. Look for professional seminars in your area and attend. Take a stack of business cards with you and hand them out. Call old high school or college buddies and tell them what you do and ask for their help. You’ll be surprised how many connections you can make. Search for organizations in your area where you can participate or volunteer. Pick a cause, any of them and offer your services for free. I donated a website for an organization working with autistic kids and you cannot even imagine the exposure I got from that. So – network. Network a lot.
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SEO – What is it Good For? Absolutely Everything!
Posted by Claudiu Geanta in Search Engine Optimization on January 19, 2010
According to Jupiter Research almost 40% of people searching the web actually purchase something. In all cases, they focus on page 1 and sometimes page 2. The percentage of info seekers decreases tremendously starting with page 3 of any search engine.
The dirty little secret you probably don’t know is that 72% of all people who search Google click on the organic search results, ignoring the paid ads section. I do. Don’t you?
Based on these findings, logic will tell you that your website/blog should be listed on the top 1-2 pages of every search engine page. To accomplish this you’ll need a solid and powerful SEO behind your site.
So does SEO matter? Heck Yes!
Here are some things you need to understand before you hire a SEO company or even contemplate on doing yourself SEO for your site:
1. SEO is an ongoing activity and it stops when your company doesn’t need a web presence anymore.
This is not a “set it” and forget it” task. It’s a long time strategy that needs constant attention and fine tunning as you go.
2. SEO results are not immediate nor permanent.
Whoever is telling you otherwise you should seriously dispute their knwoeldge of the web.
3. If you want to do solid SEO (mainly based on fresh content), think of your site as a weekly or monthly newsletter.
Update it as much as you can and you got yourself a dynamic and fresh site every time.
4. Tag everything (images, links, video, etc.) and link to relevant sites.
Link internally between your pages and ask others to link to your site.
5. Pure SEO is not about TRAFFIC – it’s about QUALIFIED TRAFFIC.
What good does it do that your site list on position 2 on the first page for a “company that sells oranges” when you in fact are “selling space ships”?
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